AXA Winterthur Quadruples Project Workload and Delivers Seven-Figure Savings Using TIBCO BPM Software

AXA Winterthur Quadruples Project Workload and Delivers Seven-Figure Savings Using TIBCO BPM Software

October 24, 2007

Secures Cost and Quality Leadership, Improves Customer
Service and Lowers Administration Costs

    MUNICH, Germany, Oct. 24 /Xinhua-PRNewswire/ -- TIBCO
Software Inc. (Nasdaq: TIBX) today announced that AXA
Winterthur Schweiz, a leading Swiss insurance company, has
fully standardized its processes across its GroupLife
division on TIBCO iProcess(TM) Suite. This business-process
management (BPM) standardization project, dubbed the
Electronic Document Archiving and Retrieval System
(eDarts), has increased the efficiency and quality of
processes considerably. AXA Winterthur employees now manage
up to 60,000 transactions -- quadrupling the project
workload.

    Max Meili, head of customer applications at AXA
Winterthur, said: "For us, BPM is not merely a
process-supporting system, but also an integration tool. We
link all systems to BPM so that the user has an integrated
interface and doesn't have to move from primary system to
primary system, adapting each time. In addition, the BPM
solution from TIBCO has made a huge leap forward in the
last two years. By way of example, the processes are more
dynamic, the prediction and analysis functionality are
improved, and the graphic modeling options are based on
BPMN."

    Today, all 1,300 employees in the company's Vested
Benefit division work on the eDarts platform, which gives
them one precisely-defined way to process a particular
case. Separate procedures for specific cases or for
individual sectors are no longer possible. This enables a
maximum degree of standardization and consequently better
process efficiency and service quality, as well as the
shortest possible response times. AXA Winterthur now has an
overview of all open business transactions at all times, and
is therefore in a position to offer enhanced and more
professional customer service. 

    The TIBCO solution has brought considerable benefits
for the insurer, with seven-figure administrative savings
leading to a positive return on investment in just over
one-and-a-half years. As planned, AXA Winterthur became the
cost and quality leader in this area. In addition, the
eDarts platform is increasingly being used by users in the
other AXA Winterthur divisions. Two initiatives are
currently underway, designed to map new processes to the
platform or adapt existing ones to the division's specific
needs.

    "AXA Winterthur is an excellent example of what
companies can achieve through the consistent application of
the BPM concept and its practical realization using TIBCO
solutions," explained Fabio Pulidori, senior vice
president, TIBCO. "Optimum interplay of integrated
systems, automated process steps, human interaction,
documents and information result in maximum process
efficiency. It is this interplay that breaks the mould of
traditional BPM. At TIBCO, we have a name for it:
BPM+."

    The AXA Winterthur eDarts project was the winner of the
TIBCO "Value Creator of the Year 2007" award at
the TIBCO Software international customer conference in San
Francisco at the start of May. The AXA Winterthur project,
which is based on the BPM solution from TIBCO, was selected
as the winner in the Business Process Management category by
a panel of independent experts in the sector such as Michael
Friedenberg, President and CEO of CIO Magazine, Scott
Vaughan, Editor of CMP Media, and Ken Vollmer, Principal
Analyst at Forrester Research. The panel was particularly
impressed by the technological approach, the continuity of
the project, the resulting quality and efficiency, and the
experience accumulated over many years by the project
team.

    About AXA Winterthur

    AXA Winterthur Schweiz is part of the AXA Group and is
the leading all-lines insurer in the Swiss market, with a
market share of around 20 percent. AXA Winterthur Schweiz
offers a broad range of personal, property, and liability
insurance solutions as well as tailor-made life insurance
and retirement income insurance solutions for private and
business customers. AXA Winterthur Schweiz has around 5,800
employees, and with 49 general agencies and 221 agencies,
has the densest distribution network of any insurance
company in Switzerland. In 2005, AXA Winterthur Schweiz
realized a transaction volume of CHF 10.4 billion, and as
at December 31, 2005 administered assets worth CHF 61
billion.

    About TIBCO Software

    TIBCO Software Inc. (Nasdaq: TIBX) provides enterprise
software that helps companies achieve service-oriented
architecture (SOA) and business process management (BPM)
success. With over 3,000 customers, TIBCO has given leading
organisations around the world better awareness and
agility-what TIBCO calls The Power of Now(R). To learn
more, contact TIBCO at [phone] or on the Web at
http://www.tibco.com.

    TIBCO, The Power of Now, TIBCO iProcess Suite, and
TIBCO Software are trademarks or registered trademarks of
TIBCO Software Inc. in the United States and/or other
countries. All other product and company names and marks
mentioned in this document are the property of their
respective owners and are mentioned for identification
purposes only.


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     Media  TIBCO Software
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     Nick Spencer 
     NSPR (for TIBCO Software Inc.)
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