Nuance Communications Selects Nexidia for Care Analytics Solutions

Nuance Communications Selects Nexidia for Care Analytics Solutions

October 22, 2007

Nuance and Nexidia partner to provide enterprises a
complete view of the caller experience


    BURLINGTON, Mass. and ATLANTA, Oct. 22
/Xinhua-PRNewswire/ -- Nuance Communications, Inc. (Nasdaq:
NUAN), a leading provider of speech and imaging solutions,
and Nexidia, a leading provider of speech analytics
solutions, announced their partnership to incorporate
Nexidia's phonetic search and analysis capabilities into
the newly launched Nuance(R) Care Analytics offerings (see
today's related announcement).  

    By integrating Nexidia's technology into its broad
analytics solutions, Nuance will enable contact centers to
gain valuable insights from actual recorded customer
interactions by organizing large numbers of customer calls
based on caller intent and behavior.  These insights will
be used to incorporate the voice of the caller into Nuance
Care Analytics offers, such as Automation Analytics,
Satisfaction Insight, Revenue Analytics or Voice Strategy. 


    Nuance chose to partner with Nexidia after conducting a
detailed evaluation of audio search and analysis
technologies and a thorough examination of several speech
analytics vendors.  "We were very impressed with
Nexidia's phonetic approach to speech analytics," said
Lynda Kate Smith, vice president and general manager, Care
business unit, Nuance.  "Nexidia offered significant
advantages, such as speed, scalability, and the flexibility
to adapt to a variety of customer needs. Its track record of
continuous technological innovation, speech science
expertise and customer success led Nuance to select Nexidia
as an integral part of the Nuance Care Analytics
solution."

    "Analytics and data-driven decision-making are
rapidly becoming absolute requirements for enterprises to
win over their competition," said John Willcutts,
president and CEO of Nexidia. "Nuance is building on
its leadership role in contact center technologies with its
vision of helping companies gain a holistic view of customer
interactions.  We are pleased to play a key role in
delivering on that vision."  

    About Nexidia

    Nexidia is the market-leading provider of highly
scalable and accurate rich media search and speech
analytics software. By transforming audio and video data
into business intelligence, Nexidia allows both government
and commercial enterprises, in industries such as
Healthcare, Insurance, Financial Services, Technology,
Media Creation and Aggregation, Telecommunications and
Outsourcing, to leverage untapped information previously
locked away in audio-video content. Based on years of
research and development, Nexidia's phonetic engine is the
only technology that allows the user to search on proper
names, places, industry terms and jargon without extensive
training and cumbersome dictionaries. The process is
adaptable to a range of audio analyses and excels across
the full spectrum of audio quality. For more information,
please visit http://www.nexidia.com .

    About Nuance Communications, Inc.

    Nuance (Nasdaq: NUAN) is a leading provider of speech
and imaging solutions for businesses and consumers around
the world. Its technologies, applications and services make
the user experience more compelling by transforming the way
people interact with information and how they create, share
and use documents. Every day, millions of users and
thousands of businesses experience Nuance's proven
applications. For more information, please visit
http://www.nuance.com .

    Nuance and the Nuance logo are trademarks or registered
trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries. All other
product names or company names may be the trademarks of
their respective owners. 






    For more information, please contact:

     Anna Convery 
     Nexidia
     Tel:   [phone]
     Email: [e-mail]

     Kristen Wylie 
     Nuance Communications, Inc.
     Tel:   [phone]
     Email: [e-mail]